Smith Brothers Harley-Davidson® Customer Testimonials
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Thanks for fixing my Heritage. I really appreciate everyone's professional and friendly attitude. By: Julie Pressley |
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Amazing place to purchase a motorcycle. Tolliver and the rest of the staff were excellent in setting everything up for me to buy a new iron 883 and even helped me strap it in the bed of the truck after we got it loaded! A+++ experience and I have purchased a lot of vehicles and high dollar things in my day and this experience was second to none. Free shirts for myself and my wife. These guys just love getting people on motorcycles and that's what it is all about! Great job guys and see you around!
By: Taylor Price-Ellis |
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Chris Smith in the Parts department like always helped me pick out the LED lights for my Classic FLSTC . He takes the time to talk to customers . The LED lights was easy to install like he said and looks great on my Harley. I will be back for more LED lights soon. Thanks for the help Chris. Eric -Anonymous |
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The best prices in the state on quality bikes. No junk here. I shopped South Carolina, North Carolina, Virginia, and West Virginia. Smith Brothers beats them all. Thank you for all your work.
By: Eli Knisley |
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The young lady that helped me with the purchase of my two Harley shirts was so helpful and worked hard to give me what I wanted especially since I was doing this by phone from miles away. Not only did she treat me with respect but she made me feel that my business was important to her. It was to my delight that the shirts arrived the next day and I know John will be excited to receive them on his birthday. Thanks to all you! By: janice sykes |
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Headed to Johnson city today for some last minute Christmas shopping when I remembered that Chris in parts had been holding a part for me about 10 days. The Dealership had been closed for about 15 minutes when I arrived and they allowed me to come in and complete my sale.A lot of Dealerships would not have allowed this to happen at any time of the year.Smith Brothers allowed me in and treated me like I was one of the family,and did not rush me,even though it was Christmas Eve and they had plenty to get done themselves. I have always been treated with respect from this dealership,even when they did not know me well. Jason,Tim,Chris and all the other associates are truly a class act,and treat each customer as one. This kind of service means a lot to a customer,that has not always been treated fairly by other dealerships. I am a hard person to please sometimes,and Smith Brothers has always treated me fair.If you want to belong to a HD dealership that truly cares about their customers,give Smith Brothers and Jason a chance for your business....By the way Lucus and Tim made my Street Glide something that sets you way back in the saddle.....Thanks Smith Brothers......Mark Garrett Abingdon,Va.
By: Mark Garrett |
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I wish to thank Justine Hicks for the sale of the 2005 HD FLSTC Heritage Softail Classic. He was impressive and to the point on the sale keeping it simple and fun to buy from him. The purchase of the Harley was easy and it was due to Justine, I enjoyed the experience and I will be back to buy parts for the Bike. Thanks Eric McReynolds By: Eric McReynolds |
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Want to thank Jason, David and Greg as well as Chris, George, and Tim for getting me on my new 15 Limited. This is my second purchase with Smith Brothers. The team are always welcoming and make sure wants and needs are met. Thanks Shawn By: shawn russ |
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You Guys Are all about Bikers and what their wants and needs truly are . Thank you for your time and having such a great sales staff. You will earn and have all my business and any one else I can send your way. " THANKS BROS " bILLY [sUNDOWN ] Shaffer By: Billy Shaffer |
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We bought our first HD (2013 Road King Classic) today. Groundhog was our salesman and George was our finance guy. Greg was the "final say" man. We had a wonderful experience with everyone there. We were offered a very good deal came to an agreement very quick. They went out of their way after the initial deal to get us a better finance rate and make our purchase quick, easy and within our budget which was extremely important. Everyone was courteous, friendly and helpful throughout the store in general. They have a very friendly and professional staff. The girls at the counter are very helpful and very friendly and know where everything in the store is and offer help if needed. The parts department employees are very knowledgeable and very helpful. The service department was very quick to have our bike ready to go by the time we were, no waiting around. The salesman was very knowledgeable of the motorcycle and we knew what we purchased, how it worked and about the special features before we left. I would go back to purchase again and recommend them to anyone looking to purchase.
By: Sheila Hobbs |
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I shopped in NC and 2 in Va.None were as helpful , friendly and willing to to work with me to get this bike ! 1 Va. dealer was too busy [January ] to give me a price ! The other didn't want to sell one. NC gave a crazy high price ! Grounghog & George Got me the terms I needed ! Couldn't ask for better care all the way around !Love my 2014 Ultra Limited ! PS Who ever buys my trade 02 Roadking is in for a great bike !!!! By: Bob Ladd |
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Every time I walk into Smith Bros I am greeted at the door by a very friendly employee! An the girls up front are always eager to help in the clothes! Dusty an Chris in parts are top notch!!!! Tim an all the guys in the service dept. are the best an always help with a BIG problem or just answering a unknown question!!!
By: Chris Arrowood |
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This is my 2nd purchase in 2 years, both have been Ultra Limited's last one being a 2014, in my opinion there is no other place to purchase your Harley. Everyone at this Dealership makes you feel at home and part of the HD family. Both my purchases have been smooth with no need to haggle over price. They have always had the best pricing and will always treat you fairly . Everytime I walk into the Dealership I am greeted by Jason Smith or one of the stores employees. 2 years ago I tried to deal with another HD dealer just north of the State line in VA, Bad mistake on my part as this dealership plays too many games with the purchase price when you get there. I have never has any issues with pricing or service at Smith Brothers. If you are thinking of making a HD purchase or in need of great service make the trip to Smith Brother Harley Davidson in Johnson City Tn, you will NOT be sorry.. Jeff A
By: Jeff Alpern |
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So far I have purchased four motorcycles from smith bros and each time it has been a real pleasure. Back in 1995 I took my soft tail to them and they took real good care of it not including helping me get all the horsepower we could get out of the old evolution engine. When they sold it for me it was still running great thanks to them. In 2003 I wanted a special 100th annivesary and smith bros got it for me and again they kept it running well and no problems on the road. In 2005 I decided to move up to a cvo ultra. The one I liked was hard to find but again they came through and got me the exact bike I wanted. I rode this bike until they sold it for me a few days ago. Again they kept it running great and from 2005 till 2013 I had zero problems on the road thanks to smith bros again. Well this year I just got my new street glide special. The price was right and service beyond expectations. They have also helped me with all my riding apparel. A few years ago Harley had a special 100th anniversary jacket but they were limited and hard to come by. Brenda Smith knew I wanted one and one day when I went in she told me she had something for me. She had got me the jacket. Things like this are instilled in everyone I have dealt with at Smith Bro. I recommend them highly. Oh and I wear the jacket to this day. Kem Richardson By: Kem Richardson |
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Always a pleasure doing business with Smith Brothers, it's the only place I take my bike for service and repairs. When my bike was injured in a wreck they put her back together just like new. The girls in Motorclothes are awesome, they help you make an informed decision when buying clothing, helmets and other accessories to make your riding more enjoyable. Donnie By: Donnie Seay |
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Great people to get a bike from and very helpful.
By: Ed Schuman |
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With the help from all my friends at SMITH BROS,I just gave my wife KIM the surprise of her life. With 5 weeks in the making,the chance of the cat out of the bag was very possible.So in addition to building a jaw dropping,badass lookin 2013 STREET GLIDE ,you guys also get 5 stars for keeping a secret. Kim and I couldnt be more pleased with the bike and the overall experience of dealing with folks who truly are friends.Thanks to everyone at SMITH BROS,a complete team effort. NICK
By: nick burks |
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I want to thank you guys so much my dream has finally come true. First to buy a Harley second to be able to buy from smith brothers .my dad and brother bought theirs from you guys when you were still in the old store . Anyway thanks for everything
By: Matthew Collins |
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Had been looking for a bike for about a year,Was browsing the web site and saw what I refer to as my Blue Beast a 06 Street Glide with low miles,Went by on a Monday spoke with George and not 20 minutes later had bought my bike,It had tons of extras on it from the prvious owner and George was super knowledgeable about the bike and its background. Its my first Harley but definitely not my last ,All the staff from Paige and Madison to Jason George and all the staff have been more than couteous and helpful,This is the place to go if you want to feel like part of the family. By: Don Creech |
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THE CREW HERE AT SMITH BROTHERS ARE ABSOLUTELY PHENOMENAL. THEY HAVE BEEN TRYING TO GET ME TO TRADE FOR A COUPLE OF YEARS. KNOWING HOW I USED TO RUN MY FAMILY BUSINESSES, I SEE ALOT OF THE DOWN HOME FLAVOR HERE. THE SALES STAFF ARE GREAT TO WORK WITH. TIM THE SERVICE MANAGER PUT UP WITH ME FOR TWO HOURS MAKING SURE MY BIKE WOULD LOOK AND PERFORM LIKE I WANTED IT.. HE HAD A VISION AND THE VISION WAS AWESOME. THANKS TIM.. I PRICED A FAT BOY LO AT ANOTHER DEALERSHIP BUT THEY TRIED THE OL' BAIT AND SWITCH TACTICS. NOT TILL THEN DID I FINALLY REALIZE THAT AT SMITH BROTHERS YOUR NOT JUST A NUMBER YOUR FAMILY... JAYSON.. THANK YOU BRO...
By: CUBBY |
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I travel all over the world and SB is as good or better than any i have been to. The mechanics are the best, and will work to get the job done on time. I recomend SB to anyone who needs a bike or just check out bikes. They are friendly and make you fill like friends.
By: Mike |
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I gave the sale 4 instead of 5 stars simply because Dan was very new and I'm sure he'll rate 5 stars very shortly. Everyone, and I mean everyone, were as pleasant and knowledgeable as you could hope for. It was a purchasing experience far better that any I have had previously. I highly recommend Smith Brother Harley-Davidson to anyone wishing to purchase a motorcycle. Thank you so much.
By: Jeff |
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Jason, Kevin, Greg, Amanda, Kelly and Paige. Thank You all very much for making my first Harley purchase an awesome experience. Smith Bros. is more than just a dealership you all are friends of the family.
By: Cindy |
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this is the real deal for hd people you live it then this were you got to go get it.the ladys out front have helped me make my wife happy for 5 years they know her and match her up no work on my part thats what iam talking about. kelly/tim you all in the back ya all rock. dave jason you all are what makes hd what it is!your mom is proud of you ya rog/candy
By: Roger |
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I have been extremely pleased with each visit to your dealership. Everyone is always friendly and helpful. GREAT WORK! I am happy with my new bike and I am impressed with HD's improvements and attention to detail.
By: John |
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KEEP UP THE GOOD WORK GROUNDHOG YOU ARE # 1 MAN RIDE ON...
By: Chad |
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I bought my bike at another dealership,but when I needed some work done I brought it to SB.The service staff were very friendly and kept me informed all the way. I have since purchased several items from the parts dept. and the motorclothes dept.The staff has always been helpful and friendly.When I decide to trade I will deffently go to SB first.
By: Jackie |
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Last Saturday, Smith Brothers had a Halloween sale, and I just wanted to take a little time to write an email and let the management know the TREMENDOUS job your sales staff performed. I've rode all over the country and been to Harley-Davidson dealerships in over 18 states, and I have to tell you that the customer service I received at Smith Brothers is by far the best. I also wanted to mention the extra-special attention, and WONDERFUL job, that Amanda and Leigh gave both me and my girlfriend, and my Dad! You have a REAL asset with these two employees and its people like these two ladies, that will be the reason I continue to shop and buy my next new Harley at your wonderful dealership! You should take time out to recongnize these girls and ALL the rest of your staff...they REALLY are the reason customers like me will keep coming back! THANK YOU so much Amanda and Leigh! Sincerely, Chris Self & Lisa Jones "Let's Ride!
By: Chris Self |
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Smith Brothers H-D is the best harley dealership I have ever walked into. I will not do buisness with any other harley dealership. The people are extremely nice, great service and the best parts, great people. Mitchell Short from KY
By: Mitchell |
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Okay. So my boyfriend LOVES Harley Davidson. He has a bike, shirts, hats, all of it. So when I went to get him something for Father's Day I looked around for about 30-45 minutes. I would pick something up and put it back because he has so much. I did not know what to get him. Everyone there is great. They are so willing to help someone and so polite. I ended up with a gift card so he can get what he wants. We will most defently be coming back.
By: Angela |
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My story starts in the fall of 2010 I ordered my first harley (a black vrod muscle) from my local dealer in Ont. With one of my first planed trips was to ride from Ontario down to the dragon with 4 other riders in 2011. After waiting what seemed like forever spring 2011 came around and my new kick ass vrod is picked up and the plans are made and set for the trip to the dragon. Mid june came and along with 4 other harleys the vrod was pack up and off to TN. With about 4 hours till the TN boarder my brand new vrod with only 2500 miles on the bike drops a lung and is running on only one hole. Good thing the vrod has 120 hp to start with or this would be a far diff story hahaha. Out come the cell phones and the harley touring hand book. I could not get hold of any open harley shops so we keep traveling and keep trying to get hold of some service dept. Finally gave Smith Brothers a call at 5 pm and tell them about my bike. After telling them where i was and what the bike was doing i get bang on direction to their shop and was told a tech will stay around till you get here. (You got a hour of seat time to get here but we will get it fixed up for ya). 6.15 pm pull into the smith brother dealer ship the service bay is opened up and the bike is still running when a tech starts into the one lung vrod. The bike is worked on till 8 at that point all partys are tired and call it a day. But the smith bro's didnt stop there, they gave me a ride to a local hotel (no riding bitch for this guy) and get myself and my riding group a great rate on some rooms . In the (am) my riding group heads to the dealer ship were the shop give my father a truck to come back to the hotel and pick me up and get me back to their shop and my bike. (oh ya my bike that is now running) After a good night sleep there techs found the problem with the vrod got it fix and the trip was on from there. If you are looking for a great shop with a great group of guys just remember the name Smith Brothers. thanks guys you made my trip and the bike has run great since, in fact its due for a new rear tire something about that 120 hp just seems to burn them up ahhahhahahhaa. Stephen Andrews Mount Forest Ontario Vrod muscle
By: Stephen |
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Rolled into Johnson City, TN. and Smith Bros. H-D one very hot Thursday afternoon in August 2011. About the only thing hotter than the weather was the engine on my '07 RoadKing Classic! ... but let me back up just a bit ... Only a few hours earlier I had been thoroughly enjoying my vacation tooling along the Blue Ridge Parkway when the engine on my FLHRC began to make some very rude noises. As I had spent the last 3 days riding hard to get down to the Tennessee/North Carolina hills from Regina, Saskatchewan, Canada, I was not impressed in the least with the racket eminating from below my knees. Believe me guys & gals it leaves a pretty sick feeling in the pit of your stomach when you're 2,000 miles from home and misc. parts fall out of your cam chest when the cover is removed! But that's the bad news ... here's the better part of the story ... After finding Smith Bros H-D in the HOG travel book, and phoning in, a fella by the name of Jason answered my call and did a very good job of calming down one fairly frantic Canuck. Jason then provided spot-on directions to find his shop, and as mentioned I rolled in (barely!) about mid-afternoon on Thursday. Between Jason, Dave, and Tim, they quickly diagnosed the problem as a 'shifted crankshaft' which had caused all sorts of collateral damage inside the old 96 c.i. engine. Getting on the computers and phones, Dave and James quickly located a replacement crankshaft in Texas, and had it UPS'ed overnight for the rebuild to begin. Meanwhile Jason and Lil'John had located a loaner RoadKing and transferred my bags and windshield over to it so that I was not without wheels while my ride was down for the count. Friday morning Lucas and Tim (with moral support from Dave & Jason) started ripping the old 96 apart, and by noon on Saturday they had my '07 FLHRC completely reborn as a 'baby' Screamin Eagle ... 103 c.i. 255 cams, and a list of other Screamin Eagle support parts too long to mention. Lucas put the finishing touches on it with a S.E. Super Tuner and a few hours on the Dyno, and by mid-afternoon on Saturday I was good to go!! Now I don't know about you folks, but in my books to take a hawg with pretty much a completely cooked 96 c.i.engine and turn it into a dyno tuned 103 S.E. between a Thurs afternoon and a Sat afternoon is pretty damn good work, as I see it!! I've read some other testimonials on this website referring to encounters with Smith Bros H-D as a 'family affair'. I would agree with that completely!! Right from the get-go with Jason calming me down and talking me into the shop, Dave and James chasing down the parts, and Tim & Lucas rebuilding the thing in 2 days, the entire service dept of the shop simply dropped everything else they might have been doing and threw thier entire resources behind getting me back on the road. Making sure that I had a decent motel to stay in (right close to 'Hooters' I might add!) and a loaner 'ride' while I was waiting was really just icing on the cake. Smith Bros H-D truly cared about this Canadian wanderer and worked all out to get me taken care of and back in the saddle. My hats off to you guys ... thanks much from Canada!!
By: Bryan |
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Brought my 93 Heritage softail classic in with a sick and leaking transmission with expectations of the worst. It was by far my best experience with a service dept. The job cost less than anticipated and they took great care of this family heirloom. Thanks to Shannon for the great job and explaining to me what was done. Very impressed. I will return.
-Anonymous |
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These guys are awesome. I bought my first bike from these guys and they do all my service. I get all my motorclothes from them and they know me by name since the first time I came in. Great dealership, buy your HD from them and you won't be disappointed.
By: Donnie |
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